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Terms-and-Conditions

Terms and Conditions

We at Neighbours Adda Technologies LLP, its affiliates, successors in interest, (we, our, us ), own, manage, and operate the platform “Snap Local” (as defined below and referred to as Application). We provide you with the Platform, the associated customized Service which include but are not limited to providing you with a micro-blogging Service, provision of content, and access to content which is created and uploaded by users on the Service (as defined below and referred to as Content) as sought to be accessed by you (Service). These Terms of Services (Terms) govern your access to and use of our Services, which includes the website, the associated mobile application, SMS, APIs, e-mail notifications, and any Content available on the Platform in whichever form and format capable of communication.

By accessing, downloading, using our Service, you agree to be bound by these Terms, and you further explicitly consent to our Privacy Policy and Community Guidelines. We urge you to access, review and familiarize yourself with these Terms periodically, for your continued use of the Platform, which will constitute in your consent and agreement to these Terms. In the event the Terms are not agreeable to you, we request you to desist from accessing, downloading, using the Platform in any manner, whatsoever. For ease of reference, we are defining certain terms as below which will be used throughout the Terms and associated policies:

Platform shall mean and include the software and mobile application of Snap Local accessed through or downloaded from the app store viz., Android or iOS, and accessible from any compatible device. Content means and includes, without limitation, any information, data, text, pictures, audio, video, GIFs, polls, user profiles, software, tags, graphics, and interactive features generated, provided, or otherwise made accessible either by you or other users or by us or our partners or sponsors on or through the Service/s. You or User shall mean any registered user of the Platform. If you are accepting these Terms and using the Platform on behalf of any juristic entity or any other person, you represent and warrant that you are authorized to do so and have the authority to bind such entity or person to these Terms, in which case the words “you” and “your” as used in these Terms shall refer to such entity or person irrevocably.

1. ACCESS TO AND CONTINUED USE OF PLATFORM

  • a.You should have attained the age of majority i.e. 18 years to be able to use and access our Platform. The Application has the right to terminate your account, wherein the User is found to be defaulting on this condition, or where we find that you are barred in law from access to our Platform.
  • b.You are responsible for your use of our Platform, and undertake to comply with the applicable laws, and act in strict adherence to our Terms and Privacy Policy.
  • c.You may access our Platform free of charge, or in any such manner which is determined by us and is conveyed to you from time to time.
  • d.The Platform provided to you are for your personal and non-commercial purposes only and should not be shared with individuals in violation of these Terms and allied policies. We specifically prohibit sale or purchase of Snap Local account or handle.
  • e.You are responsible for safeguarding your account and you agree not to disclose your password to any third party. You agree that you will be solely responsible for any activities or actions taken under your account or handle name or password, irrespective of whether you have authorized such activities or actions. You will immediately notify us of any unauthorized use of your password or your account, upon becoming aware of any such discrepancy.
  • f.Snap Local further reserves the right to restrict the circulation of any content if the said content violates the Community Guidelines of the App. We may also suspend or terminate your account for such a violation. Please refer to our other policies on how we moderate the Content.
  • g.We are committed to safeguarding the efficiency of the Application. For that reason, we reserve the right to make changes to the Application for maintenance at any time. If such situations cause an interruption of your Platform for a reasonable duration, we shall not bear any liability to you and/or to any third parties. We will make attempts on a bestefforts basis to let you beware of any scheduled maintenance to such extent as is possible.
  • h.You agree not to: circumvent, remove, degrade, deactivate, or thwart any of the Contents of our Platform; use any robot, spider, scraper, or other means to access our Platform. You also agree not to decompile, reverse engineer, and disassemble any software or other products or processes accessible through our Platform. Additionally, you agree not to upload, post, e-mail or otherwise send or transmit any material designed to interrupt, destroy, or limit the functionality of our Platform. We may terminate or restrict your use of our Platform if you violate these Terms or are engaged in any illegal or fraudulent or unethical or unwarranted or otherwise malicious use of our Platform.
  • i.You agree not to use the accounts of other Users, disparage other accounts, or indulge in any activity which violates the laws applicable in India.
  • j.We do not claim ownership of your content that you post on or through the Platform. By submitting, posting, displaying, or communicating Content on or through our Platforms, you hereby grant to us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to host, use, distribute, modify, run, copy, reproduce, process, such Content across all formats, media now known, or which may come into existence later. You represent and warrant that you have, or have obtained, all rights, licenses, necessary authorizations required to grant the rights granted herein for any Content that you submit, or post, or display, or communicate through our Platforms and such Content is not subject to copyright or other proprietary rights of third parties unless you are legally entitled to post such Content through necessary permission or otherwise.
  • k.We do not undertake any obligation to monitor user generated content, except to the extent required by law. We are an intermediary that primarily enables online interaction between two or more neighbours and allows them to create, upload, share, disseminate, modify or access information using our platform. While we support valid and legitimate claims of intellectual property ownership, it does not adjudicate any claims. In the first instance, parties must resolve any disputes relating to intellectual property amongst themselves or through legal process, before reporting to us. If you believe that someone is violating your or anyone else’s intellectual property, you may report it by emailing to support@snaplocalapp.com. Please ensure that you submit complete details of the violation and ownership of the intellectual property in order for us to process the report. Such reports will typically be processed within 48 hours. Orders or directions of courts or legal authorities will be honoured on priority. The contents of a report (including any attachment) and the reporter’s email address will be provided to the person who posted the contested content along with a request to respond to the claim within 36 hours. If no response is received within the specified time, or, if in the sole discretion of us, either the report or the response are unsatisfactory, we will take such action as it deems fit. Please note that we are acting on a best efforts basis and accepts no responsibility for any actions taken by it. Any assertion or adjudication of legal rights must be carried out through legal process. Any abuse of this process may lead to termination of your user account and/or other legal consequences. Please do not hesitate to seek your own legal advice before filing or contesting any report for intellectual property violation.
  • l.We reserve the right to update, modify, alter, amend, these Terms at any time, at our sole discretion.
  • m.We do not endorse, support, represent, authorize the circulation of all Content published on our Application, and we do not further attest to the accuracy, originality, reliability, legitimacy, completeness, of such Content, as available on our Platform.
  • n.All the Content that is available on the Platform is the sole responsibility of the originator of the Content. Your use or reliance on any Content while availing the Services is solely at your own risk. As a User, you may come across Content which you may construe to be offensive, harmful, misleading, inaccurate, or inappropriate. We impress upon you that we may not always monitor or control the Content accessible on the Services, and as an intermediary we cannot assume responsibility for such Content. Please use the Report to Snap Local or Report User button within the Platform to record your reactions or contact the Grievance Officer as stated below. We may be required to remove Content if such Content is violative of established and universal legal principles or is spammy violates our Spam Policy or if such Content is violative of applicable law. In this connection, we shall abide by binding directions of legal authorities as and when they are made. If you have obtained a legal order for removal of any Content, please furnish the same via this form. While we will endeavour to do so, in complying with legal directions or in other compelling circumstances, it may not always be possible to immediately notify you of an action taken on our part. You may appeal against any action taken to the Grievance Officer whose details are provided below.
  • o.We give you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the software provided to you as part of the Services.
  • p.The Services made available to you are protected by copyright, trademark, and other laws. Nothing in these Terms gives you the right to use our trademarks, logos, domain names, other distinctive brand features, and other proprietary rights. All right, title, and interest in and to the Services or any username or handle names (excluding Content provided by users) are and will remain the exclusive property of the Company and its licensors
  • q.Any feedback, comments, or suggestions you may provide regarding the Services is entirely voluntary, and we will be free to use such feedback, comments, or suggestions as we see fit and without any obligation to you.

2. SERVICES

The Application provides you with the ability to:

  • a. Create and maintain your own profile on the Application after registration.
  • b. Share your Content; re-share Content shared by others; connect, follow and communicate with other Users
  • c.Control your own privacy, as per the Privacy Policy of the Company, right from your own account. This gives you the ability to determine which other Users can view your profile and/or any other Content uploaded by you on the Application. From time to time we may introduce additional features which will assist you in safeguarding your privacy.

3. REGISTRATION AND ACCOUNT INTEGRITY

  • a.We provide you with a free account, however, you are required to be registered with us, to avail full functionalities of our Services. You are prohibited from buying or selling or exchanging accounts for cash or kind or any other value or for no value.
  • b.As part of the registration process for creating your account, you will need to provide us with your phone number and/or email address, (which will be verified via a one-time password verification mechanism). You can then create an account username/handle and password for yourself. You must use original and distinct credentials to create an account on our App, which do not infringe any applicable laws and third-party rights. Username/handles must not contain derogatory, demeaning or misleading language or messages or identity or images.
  • c.You undertake that the information you provide to us is accurate, secure, and is not misleading. For all intents and purposes User accounts and handles are the property of the Company and have been licensed for use to you in accordance with these Terms.
  • d.Usernames or handles are the property of the Company and cannot be sold or commercially dealt with in any manner.
  • Please note that if a username has been used by a verified user on another platform, in order to avoid risk of impersonation, the username will not be allotted to anyone else and, if already allotted, may be cancelled at the discretion of us without any notice. Please review our policies related to Eminence in this regard.
  • We reserve the right to suspend or terminate or remove any account or take any other actions we deem fit with or without notice, if you are in breach of these Terms. In case you have any concern regarding an action taken on your account you can file an appeal by filling this form.
  • In case of any discrepancy in access to your account, please reach out to us as per the account terms.

4. THIRD PARTY SERVICES

  • a.You may note that businesses in your neighbourhood will also become a part of Snap Local and they may also post content, advertisement and such other information on the platform. We may also place some third-party advertisements and information on the platform. You also agree to receive advertisement or other relevant commercial information from us or the businesses via e-mail or other authorized means.
  • b.We may provide its Users with links to, or contact information for, third-party sites or services. Please note that we do not control such third-party websites, and their interactions with you. We have not reviewed, and do not review, all the material, including goods or services, made available through third-party sites. We therefore urge you to kindly make an informed choice in interacting with such third-party sites and ensure that you are familiar with the policies of such sites before you proceed with engaging, interacting, with such third-party sites.
  • c.The Company is not responsible for, and does not endorse, any third-party content, sites, or services mentioned on the Application. Third party materials accessed through or used by means of the third-party sites may also be protected by copyright and other intellectual property laws.
  • d.In compliance with legal requirements, advertisements or promotional content will be dealt in accordance with our Advertiser Guidelines. By using the Platform, you agree to the measures implemented by us in this regard.

5. RULES AND CONDUCT

Without foregoing the responsibilities ascribed to you under these Terms, and without foregoing the generality of the Community Guidelines, and allied policies, you are prohibited from publishing any Content which:

  • a.may be harmful to minors or children, including any sexually explicit, abusive content. We have a zero-tolerance policy against child sexual abuse content; and/ or,
  • b.threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation; and/ or,
  • c. is invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating, or encouraging money
  • d.infringes on any third party’s rights, including copyright, trademark, privacy, and publicity rights, and any other protected subject matter; and/ or,
  • e. may be deemed as capitalizing on or lacking reasonable sensitivity towards a natural disaster, atrocity, conflict, death, or other tragic event; and/ or,
  • f.threaten, harass, or bully other Users, businesses or third parties, including depictions of violence, gratuitous or otherwise, to any person place or property, or inciting violence, including suicide; and/ or,
  • g.depicts content, which is sexually explicit (pornographic or erotic content, including icons, titles, or descriptions), violent in nature, abusive, and grossly harmful and/or is in violation of applicable laws.

We shall, upon obtaining knowledge by itself or having been brought to actual knowledge by an affected person in writing or through email, about any such information as mentioned above, be entitled to disable such information that is in contravention of this clause. We shall also be entitled to preserve such information and associated records for at least 180 (one hundred eighty) days for production to governmental authorities for investigation purposes.

6. SUPPORT

  • a.We offer email based, and online support tools. You may access support resources at the Reporting and Redressal Forms page or contact our support by emailing at support@snaplocalapp.com.
  • b.Under certain exceptional circumstances, we may also request you to reach out to other authorized, appointed contact persons for resolution of your queries or support requests. We do not make any promises regarding how quickly we will respond to your request for support, or that we will be able to fix any problems you may be having. Any suggestions by us regarding use of the Services shall not be construed as a warranty.
  • c.We are an intermediary enabling online interaction between two or more users and allowing them to create, upload, share, disseminate, modify, or access information using our services. We do not undertake any obligation to monitor user generated content, except where specifically mandated under applicable law. Resolution of grievances or disputes or claims relating to violation of legal or personal or public or community rights (collectively known as grievances) is solely within the domain of legal or judicial authorities. We do not adjudicate any personal grievances.
  • d. If any content posted by a User or a business is contested or disputed, reporters have the option to use the “Report User” option within the Platform. Reporters may also submit to us, orders from judicial or other authorities to take down any contested or disputed content at this link. Such orders will be acted upon on a priority basis. A Grievance Redressal Process in accordance with applicable law has been created and is available on the support page on our website.

7. TERMINATION

We reserve the right to suspend or terminate your access to the Application and the Services with or without notice and to exercise any other remedy available under law, in cases where:

  • a.You are in breach of any terms and conditions of these Terms;
  • b.We are unable to verify or authenticate any information provided to us by you;
  • c.We have reasonable grounds for suspecting any illegal, fraudulent, spammy or abusive activity on your part;
  • d.We believe in its sole discretion that your actions may cause legal liability for you, other Users or for us, or are contrary to the interests of the Platform or the LLP; or
  • e.directed by law enforcement.

Once temporarily or permanently suspended, or terminated, the User may not continue to use the Application under the same account, a different account or re-register under a new account, unless approved by us. On termination of an account due to the reasons mentioned herein, such User shall no longer have access to Content by such User on the Platform, to the extent permissible in law. The User has the provision to appeal the suspension or termination of the account by contacting support@snaplocalapp.com or by submitting this appeal form. All provisions of these Terms, which by their nature should survive termination, shall survive termination, including, without limitation, disclaimers, indemnity, and limitations of liability.

8. DISCLAIMER

THE SERVICE (INCLUDING, WITHOUT LIMITATION, ANY CONTENT) IS PROVIDED “AS IS” AND “AS AVAILABLE” AND IS WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. YOUR USE OF THE SERVICE IS SOLELY AT YOUR OWN RISK. NEIGHBOURS ADDA TECHNOLOGIES LLP AND ITS PARTNERS, EMPLOYEES, AGENTS, DO NOT WARRANT THAT: THE SERVICE WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; OR, ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR, ANY CONTENT OR SOFTWARE AVAILABLE AT OR THROUGH THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR, THE RESULTS OF USING THE SERVICE WILL MEET YOUR REQUIREMENTS. DO NOT USE ANY SOFTWARE, DEVICE, SCRIPTS, BOTS OR OTHER MEANS TO ACCESS, SCRAPE, CRAWL OR SPIDER THE APPLICATION FOR ANY TYPE OF PUBLIC AND PRIVATE DATA OR INFORMATION. UNLESS YOU RECEIVE EXPLICIT PERMISSION BY US IN WRITING, YOU MUST NOT: USE BOTS OR OTHER AUTOMATED METHODS TO ACCESS THE PLATFORM. SCRAP OR COPY PROFILES OR ANY OTHER INFORMATION OF THE PLATFORM THROUGH CRAWLERS, PLUG-INS, ADD-ONS OR ANY OTHER TECHNOLOGY. MANIPULATE OR BOOST CONTENT IN ANY MANNER USING AUTOMATED OR OTHER UNWARRANTED MEANS.

  • a.THE SERVICE WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; OR,
  • b.ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR,
  • c.ANY CONTENT OR SOFTWARE AVAILABLE AT OR THROUGH THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR,
  • d.THE RESULTS OF USING THE SERVICE WILL MEET YOUR REQUIREMENTS.

DO NOT USE ANY SOFTWARE, DEVICE, SCRIPTS, BOTS OR OTHER MEANS TO ACCESS, SCRAPE, CRAWL OR SPIDER THE APPLICATION FOR ANY TYPE OF PUBLIC AND PRIVATE DATA OR INFORMATION. UNLESS YOU RECEIVE EXPLICIT PERMISSION BY US IN WRITING, YOU MUST NOT: USE BOTS OR OTHER AUTOMATED METHODS TO ACCESS THE APPLICATION. SCRAP OR COPY PROFILES OR ANY OTHER INFORMATION OF THE APPLICATION THROUGH CRAWLERS, PLUG-INS, ADD-ONS OR ANY OTHER TECHNOLOGY. MANIPULATE OR BOOST CONTENT IN ANY MANNER USING AUTOMATED OR OTHER UNWARRANTED MEANS.

9. INDEMNITY

You shall defend, indemnify, and hold harmless Neighbours Adda Technologies LLP, its affiliates, joint venture partners and each of its, and its affiliates, subsidiaries, join venture partners’ employees, contractors, partners, suppliers and representatives from all liabilities, losses, claims, and expenses, including reasonable attorneys’ fees, that arise from or relate to:

  • a.Your use or misuse of, or access to, the Service; or,
  • b.Your violation of the Terms of Service or any applicable law, contract, policy, regulation, or other obligation. We reserve the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by You, in which event You will assist and cooperate with us in connection therewith.

10. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL NEIGHBOURS ADDA TECHNOLOGIES LLP (NOR ITS PARTNERS, EMPLOYEES, AGENTS, SPONSORS, SUPPLIERS, CONTENT PROVIDERS, LICENSORS OR RESELLERS,) BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER LEGAL OR EQUITABLE THEORY WITH RESPECT TO THE SERVICE:

  • a.for any lost profits, data loss, loss of goodwill or opportunity, or special, indirect, incidental, punitive, or consequential damages of any kind whatsoever;
  • b.for your reliance on the service;
  • c.or any direct damages in excess (in the aggregate) of the INR 10,000/-;
  • d.for any matter beyond its or their reasonable control, even if company has been advised of the possibility of any of the aforementioned damages.

11. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of Republic of India. All claims, differences and disputes arising under or in connection with or in relation hereto the Platform or Services, the Terms or any transactions entered into on or through the Application or Services shall be subject to the exclusive jurisdiction of the courts at Bengaluru, India and You hereby accede to and accept the jurisdiction of such courts.

12. MISCELLANEOUS

In the event that any provision of these Terms is held to be invalid or unenforceable, then that provision will be limited or eliminated to the minimum extent necessary, and the validity, legality, and enforceability of the remaining provisions shall remain in full force and effect. These Terms form a valid, enforceable agreement between you and Neighbours Adda Technologies LLP, an LLP registered under Limited Liability Partnership Act, 2008 with our registered office at A207, Hi Life Rio Apartment, Hadosidhapura, Off Sarjapur Road, Bangalore, Karnataka – 560035.

13. GRIEVANCE REDRESSAL MECHANISM

Any discrepancies or grievances with regard to Content and or comment or breach of this Agreement or Community Guidelines shall be taken up with the designated Grievance Officer as mentioned below. You have the right to appeal against any action on your complaint or Content to the Grievance Officer. The Grievance Officer shall endeavour to resolve the same in an expeditious manner.

14. DETAILS OF GRIEVANCE OFFICER

If you have any questions regarding the Service, please contact us at support@snaplocalapp.com Please note that for the purpose of validation, you shall be required to provide information (including, but not limited to your email address, contact number, or, registered mobile number, etc.) for the purpose of sufficient identification, and authentication, and taking Your service request. Please refer to our Privacy Policy on how we deal with information

15. CHANGES

We may from time to time change these Terms of Service. We may assign or transfer our agreement with you including our associated rights and obligations at any time and you agree to cooperate with us in connection with such an assignment or transfer. We recommend that you periodically check this page for any revised terms. Your continued use of the Services will be deemed to constitute your acceptance of all such revised terms. You may request for earlier versions of these Terms by writing to support@snaplocalapp.com